Frequently Asked Questions
Check out the most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Please get in touch by emailing email@example.com.
Please ensure you cancel before the 28th of the month in order to ensure your subscription is cancelled and you don’t receive the following month’s box.
Monthly and Bi-monthly plans are paid in advance and your subscription will automatically renew after this time unless you decide to cancel.
Please note that orders in progress cannot be cancelled.
Please let us know your new address before the 10th of the month to ensure we can update your shipping label.
Of course! We offer a gift box option. Gift boxes do not include the book and wine of the month but instead are a past box. This is to ensure you can get your gift within 3 - 5 working days. If you would like a specific style of wine or genre of book, please let us know in the comment section of your order and we will try our best to match your request.
If you feel like really making the person feel special, you can get them a monthly recurring plan.
If you purchase a recurring plan, you’ll be charged on the day of purchase for your first box and then on the 28th of every month in which you subscribe to.
If you purchase the one-off or gift box you will be charged on the date you place your order.
We close orders on the last day of the month – if you purchase your subscription after then you will be charged for the next month’s box.
We accept credit or debit card. Unfortunately, we cannot accept Amex!
There are 3 types of boxes available. Subscriptions (choose from Monthly or Bi-monthly), a one-off purchase or a gift box. Subscription boxes and one-off purchase boxes include the book and wine of the month and are posted on the 14th of the month after you purchase. Gift boxes contain a book and wine from a previous month and are posted within 3-5 working days.
Monthly (every month) and Bi-monthly (every second month) are recurring payments and will be charged on the day of purchase for your first box and then on the 28th of every month you subscribe to. One-off purchase and Gift boxes are not recurring payments and will be charged on the day of purchase.
Delivery & Returns
Your box will be dispatched from the 14th of the month.
It can take a week for all boxes to fully leave the warehouse so don't panic if you haven't received your dispatch email on this date.
Boxes are allocated in advance. You have to order by the last day of the month to receive the next month’s box.
For example, if you order before March 31st, you will receive your first box in April.
Orders are made the month before so we can ensure we have enough wine and books for everyone!
Yes, you will need to be over 18 to receive your box (and may be asked to show ID when receiving your box!)
Someone else can sign for your box if you are out but they must legally be over 18 and able to prove it!
Unfortunately we can only ship to mainland UK at the moment! We are working on expanding our delivery zones!
No sorry, we don’t – we hope you’ll love your box!
All our books are a surprise until you receive your box. We hope each book is something you are looking forward to reading. In the off chance you have read it (it might happen!) why not gift it to a friend? Books make great gifts! Or reread the book and see if it’s different the second time!
All our books are paperback and are books we’d recommend to our friends and family so we think you will love them too!
We have a mixture of fiction and non-fiction (mostly fiction) to ensure we cover all genres and give you the chance to fall in love with a book you might not of picked for yourself.
Yes! You can purchase a gift box and let us know in the comment section of your order which wine or book you would like. We will try our best to match your request.
We aren’t fully vegan but we try include vegan wines as much as possible! Please check your information card!